PRIVACY POLICY.

1. INTRODUCTION

VS Moving and Junk Service (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request a quote, or use our moving and junk removal services.

By using our website or providing information to us, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular activity, we will obtain that consent.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following information:

• Contact information: Your name, email address, telephone number, and other contact details you provide.
• Service information: Pickup addresses, delivery addresses, property access instructions, requested service dates, and details about the services you need.
• Moving and removal details: Descriptions, inventories, and photographs of furniture, household belongings, or items you ask us to move, deliver, pack, or remove.
• Communications: Information contained in emails, calls, messages, quote requests, and customer service inquiries.
• Website usage information: Technical information such as your IP address, browser type, device information, pages visited, and interactions with our website, where collected through website hosting tools, cookies, or analytics services.

We aim to collect only information reasonably necessary for our business purposes.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

• Respond to inquiries and prepare estimates or quotes.
• Schedule, coordinate, and provide moving, junk removal, packing, unpacking, and furniture delivery services.
• Confirm pickup and delivery locations and communicate with you about your booking.
• Process payments, deposits, refunds, and invoices where applicable.
• Maintain business, transaction, and service records.
• Respond to complaints, damage reports, and service-related disputes.
• Maintain, secure, and improve our website and services.
• Prevent fraud, protect our business, and comply with applicable legal requirements.
• Send promotional communications only where permitted by applicable law and, where required, with your consent.

4. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies or similar technologies to remember preferences, support website functionality, and understand how visitors use the website.

We may use third-party analytics tools, such as Google Analytics, if configured on our website. These tools may collect information about website visits, traffic sources, devices, and browsing activity.

The information collected and the available cookie controls depend on the tools installed on our website. You can manage cookies through your browser settings and any cookie preferences provided on our website.

We will seek consent where required by applicable law before using technologies that require it.

5. HOW WE SHARE INFORMATION

We do not sell personal information to third parties for money.

We may share relevant information when reasonably necessary with:

• Service providers: Website hosting companies, website maintenance providers, email providers, analytics providers, and other vendors supporting our operations.
• Payment providers: Payment processors or financial institutions involved in processing transactions.
• Service partners: Workers, contractors, or subcontractors who need relevant information to complete a booking or provide an agreed service.
• Professional advisers: Legal, accounting, insurance, or other professional advisers where appropriate.
• Authorities and other parties: Where disclosure is required or permitted by law, necessary to respond to legal proceedings, or reasonably necessary to protect rights, safety, or property.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and contractual obligations.

6. STORAGE AND SECURITY

We take reasonable administrative, technical, and physical measures appropriate to the information we handle to protect it against unauthorized access, use, loss, alteration, or disclosure.

However, no website, email system, or electronic transmission method can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, accounting, recordkeeping, dispute resolution, and legal obligations. When information is no longer required, we will take reasonable steps to securely delete it or anonymize it, where appropriate.

7. PROCESSING OUTSIDE CANADA

Some of our website, analytics, email, cloud storage, or payment service providers may store or process information outside Canada. If this occurs, information may be subject to the laws of the jurisdiction where it is processed.

The actual locations in which your information is stored or accessed depend on the service providers we use.

8. YOUR PRIVACY CHOICES AND RIGHTS

Depending on applicable law, you may have the right to request access to personal information we hold about you, request corrections to inaccurate information, withdraw consent where processing relies on consent, or ask questions about how your information is handled.

To make a privacy-related request, contact us using the email address below. We may need to verify your identity before responding. Certain information may need to be retained where required by law or reasonably necessary for legitimate business purposes.

You may also unsubscribe from promotional emails using the unsubscribe instructions provided in those messages, where applicable.

9. THIRD-PARTY WEBSITES

Our website may contain links to external websites or services. We are not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage you to review their privacy policies before providing information to them.

10. CHILDREN’S PRIVACY

Our services and website are intended for people arranging moving, delivery, or junk removal services, not for children to use independently. We do not knowingly seek to collect personal information from children where doing so would be contrary to applicable law.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our business practices, website features, service providers, or legal requirements change. The updated version will be posted on our website with a revised effective date.

12. CONTACT US

For questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, contact:

Please include “Privacy Request” in the subject line of your email where appropriate.